Refund and Returns Policy

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund.

To be eligible for a return, your must have a valid supported reason such as a unpredicted move or you or family member serious accident, terminal illness or death.

Several types of goods are exempt from being returned such as used shop items or partially used concession cards to classes or commenced programmes.

Sessions that are booked either casual or reoccuring set times must be cancelled within 24 hours or full payment is required unless any other personal arrangement is set up with us.

Additional non-returnable items:

Gift cards
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, cassette tapethat has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Return of shop items is at your cost.

If you are approved, then your refund will be processed, and a credit will be issued to account you supply within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sandy@sandyleo.com

Sale items

Only regular priced items may be refunded. Sale items or programmes cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sandy@sandyleo.com and send your item to: Gravitate Health & Fitness Ltd, 11 Henry Partington Place, Greenhithe 0632.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 11 Henry Partington Place, Greenhithe, Auckland 0632

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.